Privacy Policy

Coolbet Casino is committed to protecting your personal information and privacy. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your personal information.

By using coolbetcasino-canada.com, you agree to the collection and use of information as described in this policy.

Last updated: November 2025

Information We Collect

Information You Provide

When you register an account, make deposits, or contact support, you provide us with personal information including:

• Account information - full name, date of birth, email address, phone number, username, password
• Address details - street address, city, province, postal code, country
• Financial information - payment method details, transaction history, deposit and withdrawal records
• Verification documents - government-issued ID, proof of address, payment method verification
• Communication records - support chat transcripts, emails, phone call recordings

Information We Collect Automatically

When you use our website, we automatically collect:

• Device information - IP address, browser type, operating system, device identifiers
• Usage data - pages visited, games played, bet history, session duration, click patterns
• Location data - approximate geographic location based on IP address
• Cookies and tracking technologies - as detailed in our Cookie Policy

Information from Third Parties

We may receive information about you from:

• Payment processors verifying your transactions
• Identity verification services confirming your documents
• Fraud prevention services checking for suspicious activity
• Marketing partners if you clicked through their advertisements

How We Use Your Information

We use your personal information for the following purposes:

Account Management

• Creating and maintaining your account
• Verifying your identity (KYC requirements)
• Processing deposits and withdrawals
• Managing your account balance and transaction history
• Providing customer support

Service Provision

• Delivering casino games and sports betting services
• Processing bets and determining winnings
• Administering bonuses and promotions
• Sending account notifications and updates
• Personalizing your gaming experience

Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for suspicious transactions
• Preventing money laundering
• Protecting against unauthorized account access
• Investigating disputes and complaints

Legal Compliance

• Complying with gambling regulations and licensing requirements
• Meeting tax reporting obligations
• Responding to legal requests from authorities
• Enforcing our terms and conditions
• Maintaining records as required by law

Responsible Gaming

• Identifying problem gambling behaviors
• Implementing deposit and loss limits
• Processing self-exclusion requests
• Providing access to responsible gaming resources

Marketing and Communication

• Sending promotional offers and bonuses (with your consent)
• Informing you about new games and features
• Conducting customer satisfaction surveys
• Analyzing how you use our services to improve offerings

How We Share Your Information

We share your personal information only when necessary and with appropriate safeguards:

Service Providers

Third-party companies that help us operate our business, including:

• Payment processors handling transactions
• Identity verification services
• Customer support platforms
• Cloud hosting providers
• Marketing and analytics services

These providers access your information only to perform services on our behalf and are contractually obligated to protect your data.

Game Providers

Casino game developers and sportsbook data providers receive limited information necessary to deliver gaming services, track game outcomes, and maintain game integrity.

Legal Authorities

We disclose information when required by law or to:

• Comply with legal obligations and court orders
• Cooperate with law enforcement investigations
• Report to gambling regulators and licensing authorities
• Respond to tax authorities
• Protect our legal rights and prevent fraud

Business Transfers

If Coolbet is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to the same privacy protections.

With Your Consent

We may share information with other parties when you explicitly consent, such as participating in tournaments or promotions with third-party partners.

Data Security

We implement multiple security measures to protect your personal information:

• Encryption - SSL/TLS encryption for data transmission, encrypted storage for sensitive information
• Access controls - limited employee access based on job requirements, multi-factor authentication for staff
• Secure servers - firewalls, intrusion detection systems, regular security audits
• Payment security - PCI DSS compliance for handling card data
• Regular monitoring - automated systems detecting suspicious activity

While we use industry-standard security practices, no system is completely secure. You're responsible for keeping your login credentials confidential and notifying us immediately if you suspect unauthorized account access.

Data Retention

We retain your personal information as long as necessary for the purposes outlined in this policy and to comply with legal obligations.

Active accounts: Information is retained while your account remains active and operational.

Closed accounts: After account closure, we retain certain data for legal compliance:

• Transaction records - typically 5-7 years for tax and anti-money laundering requirements
• Verification documents - as required by licensing authorities
• Account activity logs - for dispute resolution and regulatory audits

Marketing data is deleted when you unsubscribe or after reasonable inactivity periods, unless needed for other legitimate purposes.

Your Privacy Rights

Depending on your location, you have rights regarding your personal information:

Access and Portability

Request copies of your personal information and receive it in a structured, commonly used format.

Correction

Update or correct inaccurate personal information through your account settings or by contacting support.

Deletion

Request deletion of your personal information, subject to legal retention requirements. Account closure triggers deletion of non-essential data.

Restriction

Request restrictions on how we process your data in certain circumstances.

Objection

Object to processing of your information for marketing purposes or based on legitimate interests.

Withdraw Consent

Withdraw previously given consent for data processing where consent was the legal basis.

Exercising Your Rights

To exercise these rights, contact us at [email protected] with your request. We'll respond within 30 days after verifying your identity.

Some requests may not be fulfilled if they conflict with legal obligations or legitimate business needs.

Children's Privacy

Our services are not intended for individuals under 18 years of age (or 19+ where required by law). We do not knowingly collect information from minors.

If we discover that a minor has created an account, we will immediately close the account and delete associated information.

Parents or guardians who believe their child provided information to us should contact support immediately.

International Data Transfers

Coolbet operates globally with servers and service providers in multiple countries. Your information may be transferred to and processed in countries outside Canada, including Estonia where our headquarters is located.

These countries may have different data protection laws than Canada. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Ensuring service providers meet adequate data protection standards
• Compliance with applicable international data transfer regulations

Third-Party Links

Our website may contain links to external sites operated by game providers, payment processors, or responsible gaming organizations. We're not responsible for the privacy practices of these third-party sites.

Review the privacy policies of any external websites you visit through our platform.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-account notifications

Continued use of our services after changes indicates acceptance of the updated policy. Review this page regularly to stay informed about how we protect your information.

Contact Us About Privacy

For questions, concerns, or requests regarding your privacy and personal information:

Email: [email protected]
Subject Line: Privacy Inquiry
Live Chat: Available 24/7 through the website

For data protection concerns, you may also contact the relevant data protection authority in your jurisdiction.

Information for Canadian Users

Canadian residents have specific privacy rights under federal and provincial privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act).

We comply with Canadian privacy requirements regarding:

• Consent for collection, use, and disclosure of personal information
• Transparency about privacy practices
• Providing access to your personal information
• Safeguarding information through appropriate security measures
• Being accountable for information under our control

Canadian users can file complaints with the Office of the Privacy Commissioner of Canada if they believe their privacy rights have been violated.